At LAWB, we provide end-to-end bespoke complaint handling services to the Retail Motor Industry, helping clients save time, money and avoid reputational damage.
We offer businesses a quick, confidential, and cost-effective solution. Our complaint management service means that you do not need to deal with any complaints internally – outsource to us (acting in effect as a member of your team) and we will do it all for you with a white-labelled solution that is branded as your business.
With a heritage in the Retail Motor Industry, LAWB has 10 years’ experience bringing specialist and in-depth legal expertise. We are also industry-leading for speed so you can rest assured, your customers will be in safe hands.
We know from experience that good complaint handling is critical to the Retail Motor Industry and your reputation. With the emergence of social media and online platforms that support customers’ abilities to comment on a company’s reputation, it is increasingly important for businesses to deal with and correct a complaint, quickly and effectively.
Our approach and experience mean that we can handle a wide range of different customer scenarios to deliver quick resolutions, driving better customer outcomes whilst safeguarding the reputation of our clients.
Overhead savings
Reduce internal staff costs, overheads and free up management time and resource.
Rapid resolution
LAWB are industry leading for speed of resolution, driving better outcomes for clients and customers.
Protect brand reputation
High quality customer service can help turn complainants into loyal brand advocates.
Quality assurance
Over 10 years’ experience in the sector ensuring in depth technical expertise.
Avoid legal proceedings
Customers will be less likely to bring court actions that are costly, time-intensive and in the public domain.
Reduce churn
Maintain good customer relations, increase retention and avoid deadlocks.
Continuous improvement
Root cause analysis and insight is used to drive continuous improvement.
Reduce escalation
LAWB will help resolve complaints quickly and efficiently to reduce the incidence of escalated complaints.
We will deal with your complaints as an extension of your team, providing an outsourced, white-label complaint management solution, fully branded as your company.
